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Order Process

Order Process

You can order your equipment from Shen Sports in person at our showroom, via email, telephone or on this website.

Simply add all your products to the shopping basket and click the checkout button when finished. You will be asked for some personal details which will help us to process and prepare your order for despatch. Once you have placed your order you will receive an order confirmation and we will be in contact with you shortly.

As soon as we have received your order, a member of our sales team will contact you and confirm the order with you. We specifically opted not to make this website fully automatic as many of our customers have questions regarding their order and we believe in a more personal approach before an order is confirmed. At that stage we will also inform you about product availability and freight options.

Please note that we will only release the goods once your payment cleared our account. This is especially important if you opt to pay with a cheque deposit which has a clearing period of 7 days. In order to prevent any delays, please use a meaningful reference for your payment such as your Shen Sports account number, your name or your unique order number. Once we have received your payment, we will take no more than 48 hours to send your order.

Please note that Shen Sports will not sell weapons to persons under the age of 18. In case your order includes weapons, we reserve the right to ask for age verification before sending your order.

Should you have any further questions regarding the ordering process, please phone us directly from Monday to Friday between 8:00am and 5:00pm on +27 21 683 0140.